Return Policy
1. Eligibility for
Returns
●
Perishable items, such as fresh
food products, are not eligible for
return unless they arrive damaged or defective.
2. Damaged or Defective
Items
●
If you receive a damaged or
defective product, please contact us within 3 days of delivery.
●
Send an email to customercare@banjosh.com with your
order number, a description of the issue, and photos of the damaged product.
●
We will arrange for a replacement
or refund based on the issue.
3. Non-Returnable Items
●
Certain items are not eligible for
return, including:
○
Perishable goods (e.g., fresh
food, opened jars of pickles or jams)..
○
Items purchased during a sale.
4. Refunds
●
Approved refunds will be processed
within 5-7 business days and
credited to your original payment method.
5. Exchange Policy
●
We offer exchanges for defective
or damaged products only.
●
To request an exchange, contact us
at customercare@banjosh.com with
details of the issue.
6. How to Initiate a
Return
- Email us at customercare@banjosh.com
to request a return.
- Provide your
order number, the reason for return, and photos (if applicable).
- We will provide instructions for returning the product.
7. Shipping Costs for
Returns
●
Original shipping fees are
non-refundable.
8. Contact Us
For any questions regarding returns,
reach us at:
●
Email: customercare@banjosh.com
●
Phone: +918810397608